Please contact us with any queries you may have. You can contact us on (7am-5pm CST) 800-485-2737, FAX 800-485-2738 or by email: customerservice@schoolnursesupply.com
MAILING ADDRESS
1745 Wallace Ave
St. Charles, IL 60174
Prefer to talk over the phone?
Connect with Baily at 847-230-8356
Need help with an invoice or billing issue?
Whether you need a copy of an invoice, have not received one, or need a correction made, our team is here to help. Please complete the form below and include as much detail as possible so we can assist you quickly.
Please tell us more about your request
Please include any details that will help us assist you faster, such as the correction needed, date of order, PO number, or anything else relevant.
Do you offer free shipping?
Yes. We offer free standard shipping on orders over $99. Orders under $99 will have a $12.95 shipping charge added.
Please note that standard shipping rates do not apply to Hawaii or Alaska. For those locations, please email bids@schoolnursesupply.com for a shipping quote.
When will my order ship?
Most orders are processed and shipped within 2 business days. Delivery times may vary based on location and shipping method.
Some items ship directly from the manufacturer and may take longer to arrive. During peak season, certain drop-shipped items may take approximately 3–6 weeks.
Do you offer expedited shipping?
Yes. Expedited shipping options, including Next Day Air and 2nd Day Air, are available. Please call 800-485-2737 for pricing and availability.
Do you offer inside delivery?
Yes. If your location does not have a loading dock, inside delivery may be available for an additional $125.00.
What is your return policy?
Most items may be returned within 60 days. To begin a return or exchange, please complete the Return Form and contact our Return Department at returns@schoolnursesupply.com for authorization and instructions.
You can download the returns form here (PDF)
Returns are subject to review, and a restocking fee of up to 25% may apply to some items.
How do I return an item?
Please return the item in its original packaging, include a copy of the original packing slip, and note the reason for the return. Items must be in resalable condition to be eligible for credit.
Once your return is accepted, you may choose a replacement, store credit, or refund. Any credits issued must be used within 180 days.
We recommend using a traceable shipping method, as School Nurse Supply is not responsible for lost return shipments.
Return address:
School Nurse Supply
Attn: Return Department
1745 Wallace Ave.
St. Charles, IL 60174
What if my order arrives damaged?
If your order arrives damaged or defective, please call us at 800-485-2737 so a member of our Customer Service team can assist right away. If possible, refuse the shipment or note the damage at delivery so we can help resolve the issue quickly.
What if something is missing or incorrect?
Please review your Packing List first. Backordered items will be marked as "Shortage to Follow" and shipped as soon as available. If an item is missing or incorrect, please contact Customer Service and we'll be happy to help.
What should I know about manufacturer direct shipments?
Some items ship directly from the manufacturer. Because these items can be more susceptible to damage during transit, especially furniture, we recommend inspecting them carefully at delivery.
If there is visible damage, please refuse the shipment, take photos if possible, and contact the Returns Department right away. For returns of manufacturer-shipped items, please contact our team for instructions. A restocking fee of up to 25% may apply.
Which items cannot be returned?
Some items are not eligible for return, including but not limited to:
- Cubical curtains
- Oxygen tanks
- Expired products
- PPE items
- Opened AED pads
- Used or defaced products
If you are unsure whether an item can be returned, please contact us before sending it back.
Looking for a printed copy of our School Nurse Supply Catalog?
Fill out the form below and let us know how many copies you need. Our team will make sure they're on the way soon.
When submitting a quote or a bid request, you can expect School Nurse Supply to be as competitive as it gets. We strive to continually provide you with Quality Products & Superior Service at the BEST Price! We will also make every attempt to provide a prompt response to meet all deadlines, meet or beat competitor's pricing, and make sure that everything you order arrives to you ready to use.
How do I request a quote?
Option 1
- Add your items to your shopping cart
- click our new "Request a Quote" button.
- One of our team members will send you an official quote request with the most accurate and up-to-date pricing.
Option 2
Step 1: Download our Quote Submission & Bid Request Form (.XLS)
Step 2: Fill out the form by adding your requested Quantity, SNS Item Number, Product Description, and any Notes specific to the requested item.
Step 3: Attach the completed spreadsheet to the form below and fill in your details. We will respond directly to your quote request by email.
Who can I contact with questions about my quote?
Our professional team of helpful sales and customer service representatives are able to assist you during normal business hours at 800-485-2737.
You can also email our Bid Department directly at bids@schoolnursesupply.com.
For specific questions or concerns, please contact our Bid Director, Jeff Giesel at jgiesel@schoolnursesupply.com.
What are the Terms and Conditions
We offer flexible options to help guarantee that all of your needs are met. All quotes approved by School Nurse Supply® are valid for 90 days. Payment terms are Net 30. When converting a Quote or Bid Request into an actual SNS order, please reference the approved Quote Number to ensure proper pricing.
Already know what you need? Our Quick Order tool lets you enter item numbers and quantities to quickly add products to your cart without searching for each item individually.
This feature is coming soon. We're working on bringing Quick Order to the new site. In the meantime, please browse our catalog or contact our Customer Service team at 800-485-2737 for assistance with bulk orders.
Helpful tip: Quick Order works best when you already know the item numbers you'd like to purchase.
Need calibration or repair service? Our service team is here to help. Please contact us for prior authorization before sending your item for service.
Be sure to complete the Repair Order Form (PDF) and include it with your shipment so we can process your request as quickly as possible.
Typical calibration turnaround time is 2–3 weeks.
Can I place an order using a purchase order (PO)?
Yes. We gladly accept school and district purchase orders. Simply select the purchase order payment option during checkout or send your PO directly to our team at. customerservice@schoolnursesupply.com.
Can someone help me choose the right supplies for my health office?
Absolutely. Our team works with school nurses every day and is happy to help you find the products that best fit your health office needs.
If you are setting up a new health office, our New Health Office Start-Up List (PDF) is a great place to begin and includes essential products to help you get up and running.
Do you offer bulk or district pricing?
Yes. Many items may qualify for volume or district pricing. Send your product list to our Bids Department at bids@schoolnursesupply.com, and we'll be happy to help.
Can I request a quote before placing an order?
Yes. If you need a quote before placing your order, our team is happy to help. Please contact bids@schoolnursesupply.com with the items and quantities you need, and we'll provide a quote as quickly as possible.
How can I get a copy of an invoice or a corrected invoice?
We're happy to help with billing requests, including invoice copies and corrected invoices. Visit our Billing Help section above or contact our team at billing@schoolnursesupply.com for assistance.
What should I do if my order arrives damaged or missing items?
Please contact us as soon as possible if your order arrives damaged, incomplete, or incorrect. Our team will review the issue and help resolve it quickly. Call 800-485-2737 or email customerservice@schoolnursesupply.com.
School nurses are our people.
For 29 years, School Nurse Supply has served one community — the school nurses,
health coordinators, and early childhood professionals who show up every day to keep kids safe and healthy. We don’t try to serve the whole school. We serve the health
office, and that focus makes us better at what we do.
Products picked with School Nurses in mind.
Every item we offer is chosen because it belongs in a school health office, not just
because it fills a category. We know the brands you trust, the budgets you work within, and the real-life situations you face every day. If a product doesn’t meet the standard, it doesn’t make the catalog.
Exclusive deals you won’t find everywhere.
Here’s something that sets us apart: we work directly with manufacturers to secure
promotions, special pricing, and exclusive offers for our customers. When you see a
deal from us, it’s because we worked to get it for you.
A real person, every time.
Call us Monday through Friday, 7 a.m. to 5 p.m. CST, and a knowledgeable team
member will answer. No phone trees. No endless transfers. Just real help from people
who understand your world.
Ordering that works for you.
We keep 95% of catalog items in stock so orders can ship complete and on time. We
also invoice only after your order ships in full, helping reduce paperwork, avoid
surprises, and keep accounting simple.
We’re a small, dedicated team that truly cares about the professionals we serve and the children they care for. That commitment has guided us for 29 years, and it still does
today.
Thank you for trusting us to have your back.
Craig A. Bradner
President, School Nurse Supply